Frequently Asked Questions

Shopping Basics

Shipping is free within the US, other countries are $10 for up to 50 pieces, $20 for under 100 pieces, and $0.25 per piece for over 100 pieces. Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you(except Canada).

  • USA –  UPS Express (except Alaska and Hawaii)
  • UK –  Local DPD Express
  • Europe – UPS Express/ DPD Express/ DHL Express

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain. Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

Shipping time:

Country

Shipping Method

Shipping Time

USA

Local UPS Ground

10~15 Days

UK

Local DPD Express

7~12 Days

Germany

UPS/DPD/DHL Germany

8~15 Days

France

UPS/DPD/DHL Germany

10~15 Days

Belgium

UPS/DPD/DHL Germany

10~15 Days

Luxembourg

UPS/DPD/DHL Germany

10~15 Days

Netherlands

UPS/DPD/DHL Germany

10~15 Days

Czech Republic

UPS/DPD/DHL Germany

10~15 Days

Poland

UPS/DPD/DHL Germany

10~15 Days

Croatia

UPS/DPD/DHL Germany

10~15 Days

Slovakia

UPS/DPD/DHL Germany

10~15 Days

Slovenia

UPS/DPD/DHL Germany

10~15 Days

Finland

UPS/DPD/DHL Germany

10~15 Days

Denmark

UPS/DPD/DHL Germany

10~15 Days

Sweden

UPS/DPD/DHL Germany

10~15 Days

Austria

UPS/DPD/DHL Germany

10~15 Days

Italy

UPS/DPD/DHL Germany

10~15 Days

Hungary

UPS/DPD/DHL Germany

10~15 Days

Lithuania

UPS/DPD/DHL Germany

10~15 Days

Estonia

UPS/DPD/DHL Germany

10~15 Days

Latvia

UPS/DPD/DHL Germany

10~15 Days

Greece

UPS/DPD/DHL Germany

10~15 Days

Ireland

UPS/DPD/DHL Germany

10~15 Days

Portugal

UPS/DPD/DHL Germany

10~15 Days

Spain

UPS/DPD/DHL Germany

10~15 Days

UAE (Dubai only)

Dubai dedicated line

12~18 Days

South Africa

South Africa dedicated line

15~25 Days

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you(except Canada). They will be safely shipped to you

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://www.17track.net

Please allow 1 – 5 business days of processing and production time for your order to ship out.

Payments

We currently accept payment by Credit card(Visa,Mastercard), Direct bank transfer, PayPal, Western Union, Stripe and USDT .We can not receive the Cash.

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you. They will be safely shipped to you

Order prices include all taxes, including customs duties (except Canada & Switzerland).

Shipping & Returns

You can always contact us for any return question at  support@efunvape.com

Under normal circumstances, the refund will be refunded directly to your bank card, and it will take about 3~15 days. The specific time is mainly subject to the processing time of your local bank.

Amending your order is allowed on or before 11:00pm (PDT.-7 GMT) on the same day from the order being placed.

You may contact us via support@efunvape.com to request for change.
If you need to contact us, please email (support@efunvape.com)us or contact us by whatsapp. We will deal with your questions promptly.

 

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